02. HOW WE USE INFORMATION
03. INFORMATION WE COLLECT AND HOW WE COLLECT INFORMATION
04. DATA RETENTION AND PERIOD
05. INFORMATION WE SHARE
06. YOUR RIGHTS AND CHOICES
08. FOR THE USERS WHO DO NOT SIGN UP
09. TRANSFER OF PERSONAL DATA TO THIRD PARTIES
10. HOW TO CONTACT US ABOUT THIS POLICY
11. CONTACT DETAILS
12. CHILDREN’S PRIVACY
2. HOW WE USE INFORMATION
“Personal Information” means any information (i) that identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (ii) from which identification or contact information of an individual person can be derived. You can use most of our services without sign up. However, you will be provided with quality and personalized services with sign in with our website. We may use the information we collect to deliver quality services to you, to maintain and customize our interactions with you, and to provide, maintain, and improve our services. LAKA never disclose your personal information without your prior consent. We collect and process your personal data for the following purposes:
(i) This website collects information about you to provide and improve our services.
We use the personal information we collect to set priorities in services development more efficiently and offer you content that we believe will interest you.
(ii) The personal information we collect may include the following:
- Name, username, and password : to identify you as a member when you visit our website
- Email address and telephone or mobile number : to communicate with you about our services; to respond to your requests, inquiries, comments, and suggestions; to send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
- Bank account number and credit card details : to process payments for services and additional services orders placed with us
-Address and telephone or mobile number : to deliver your order and billing document
- Optional information you may choose to provide : to offer personalized services
- IP Address : to prevent illegal and unauthorized use of our website
-Information on a legal guardian for children under the age of fifteen: to obtain consent for the collection of information on children under the age of fifteen
In addition to the purposes and uses described above, we use data to perform our contract with you to process your orders, to provide you with the services that you have requested, to manage our members and to send marketing and promotional materials.
3. INFORMATION WE COLLECT AND HOW WE COLLECT INFORMATION
If you create a customer account on our website, we collect information such as your name and email address. To be provided with quality service, you can also store additional information such as phone number within your customer account, if you choose to provide it.
We can ask for your personal information for a secondary reason, like conducting surveys on our website and statistical analyses for a marketing campaign and send a promotional giveaway. However, we never collect sensitive personal data (the racial or ethnic origin of a user; his or her philosophical beliefs or other beliefs of a similar nature; where he or she comes from; political opinions; criminal records; physical or mental health or condition; sexual life). We will definitely ask for your prior consent in case we inevitably collect this sensitive personal data. We shall not disclose any personal information to others or use any personal information in any way, except for the stated purposes herein.
4. DATA RETENTION AND PERIOD
The personal information obtained from you for a secondary reason (to conduct surveys, organize promotional events and identify users) stated in “3. INFORMATION WE COLLECT AND HOW WE COLLECT INFORMATION” is removed permanently from our systems and records after using it for the secondary reason.
-Information on contract or withdrawal of your consent: 5 years
-Information on payment and supply of goods: 5 years
- Information on consumer complaints or dispute resolutions: 3 years
We protect the security of personal information and to prevent a breach to your personal data, your personal information is removed from our systems and records according to the following procedures:
-Personal information printed on paper is shredded using a paper shredder or incinerated.
-Personal information stored in the form of electronic files will be permanently removed from our systems and records using technologies.
5. INFORMATION WE SHARE
We use personal information for the purposes stated in “2. HOW WE USE INFORMATION” and shall not use or disclose personal information about you other than the stated purposes without your prior consent. However, we may use or disclose the information
(i) with your prior consent,
(ii) when we believe it is necessary to process payment for your use of the service,
(iii) to take action regarding a violation of our Terms and Conditions and our policies,
(iv) when we believe disclosure is necessary or appropriate to prevent mental harm or financial loss, or in connection with an investigation of suspected or actual illegal activity,
(V) if we are required by law to do so (ex. In response to requests from legal or regulatory authorities),
(IV) when we are asked to provide the information that is anonymized so that you can no longer identified from it to advertising companies, the companies we work with or research organizations for analysis and research.
6. YOUR RIGHTS AND CHOICES
You may request access to and receive details about the personal information we maintain about you and update your account profile if you would like to. You can at any time access, modify and delete additional information, other than personal information required to be provided when you sign up for our website. You can change and delete your personal information and close your account on our Help Center page after you are logged into your account.
(ii) HOW CAN YOU MANAGE AND DISABLE YOUR COOKIES
You can usually choose to set your browser to remove or reject browser cookies. You need to have the cookies feature of your web browser turned on. Most web browsers allow you to exercise control over cookies by deleting them, blocking them, or alerting you when a cookie file is stored.
※ Change your cookie settings (Internet Explorer 11 for Windows 10)
-Choose Internet Options from the Tools in the browser toolbar.
-Click the Privacy tab.
-Under Settings, select Advanced and choose whether you want to accept, block, or be prompted for first-party and third-party cookies.
② If you choose to disable the cookies feature of your web browser, you may not be able to use some of the features such as personalized services provided on our site.
8. FOR THE USERS WHO DO NOT SIGN UP
You can use our services and purchase products without sign up. For the users who do not sign up, we only collect information required to provide services such as shipping and payment process.
If you make a purchase without signing up, your payment details and shipping information will never be used for purposes other than payment process and shipping.
9. TRANSFER OF PERSONAL DATA TO THIRD PARTIES
To improve our service, we may transfer personal information about you to third parties in accordance with legal procedures when we believe the transfer is necessary to collect, process and manage such data.
We transfer personal information to third parties stated herein and all data transfers are subject to appropriate safeguards to ensure compliance with applicable regulations relating to the protection of personal data. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
-Third-party providers : Lotte Global Logistics, ePOST
-Services performed on our behalf : shipping and delivery
-Third-party providers : LG U+, KG Mobillians, Kakaopay, Naver Financial
-Services performed on our behalf : payment processing services
-Third-party providers : Brandipity
-Services performed on our behalf : manage our official online media channels, organize an event, recruit product tester, ship giveaways, and test kits, and send Kakao messages
If we transfer personal information to third parties other than the purposes stated herein, we will inform you of the third-party providers we work with, the services performed on our behalf and the personal information we share with in writing, electronically, by telephone or on our website before the transfer. In addition, we may disclose personal information without prior notice about you
(i) with your prior consent
(ii) if we are required to do so by law or legal process, (iii) to law enforcement authorities or other government officials to comply with a legal obligation to which we are subject
10. HOW TO CONTACT US ABOUT THIS POLICY
11. CONTACT DETAILS
We take reasonable care to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided to us. Our Data Protection Officer will be held accountable for any breach of any of the notified provisions in protecting your personal data.
However, you are responsible for maintaining the confidentiality of your ID and password. Please note that LAKA will never ask for your password. Passwords should never be shared or exposed to others. Beware of your password being stolen when you are logged into your account in public places. We have our Data Protection Officer in charge of handling your request or complaint on personal information. Here’s the information on our Data Protection Officer:
- Name : Lee, Min-Ji
- Department : Business Team
- E-mail : email@example.com
- Phone : 1588-8143
12. CHILDREN’S PRIVACY
This site does not allow children under the age of fifteen to sign up for LAKA without the legal guardian’s consent. Children under the age of fifteen will be provided with services on this website only when they get consent from their legal guardian.